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Service request
A channel to report a fault, request a technical visit or open a support case.
What it involves
If a device has failed, if you need a technical visit or if you want to open a support case, this is the channel. Write to us with the device details and the engineering team will reply to arrange the visit.
What to include in the request
- Institution, city and department where the device is
- Brand, model and serial number
- What is happening: the alarm message, the behaviour or the symptom
- Since when it has been happening and whether the device is out of service
- Name and phone number of whoever can receive the engineer on site
What happens next
- We confirm receipt and the case is opened
- An engineer assesses whether it can be solved by phone or needs a visit
- The date and time are arranged with the department
- When the case closes, a technical report of the work done is issued
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